Privacy Policy

This Privacy Policy describes how Revivers Software Limited ("we," "our," or "us") collects, uses, shares, and protects your personal information when you visit our website fixrs.co.uk ("the Website"). Some of what's described below is necessary to provide something you've asked for — for example, handling a fix request you submit. Cookies, analytics, and advertising tools (Section 1.3–1.4) are different: those are only used if you give explicit consent via the cookie banner shown on your first visit, and nothing loads for you until you click Accept.

1. Information We Collect

1.1 Personal Information: When you use our Website, you may voluntarily provide personal information such as your name, email address, and contact information.

1.2 Usage Information: We collect information about how you use the Website, including your IP address, browser type, and the pages you visit.

1.3 Cookies: With your consent, given via the cookie banner shown on your first visit, we use Google Analytics (to understand how visitors use the Website) and the Meta Pixel (to measure the effectiveness of our advertising). These set cookies in your browser — for example Google's _ga and Meta's _fbp. Declining means neither loads. You can change your choice at any time by clearing cookies for this site in your browser and revisiting.

1.4 Analytics and advertising events: separately from cookies, when you submit a request, sign-up, or enquiry form, or view a Fixr's profile — and only if you've given the consent described in 1.3 — we send Google and Meta limited technical information about that action (your IP address, browser user agent, the page URL, and which action occurred) directly from our servers, so they can measure how our advertising is performing. This happens even if your browser blocks the cookie-based tracking script described in 1.3.

2. How We Use Your Information

We may use your information for the following purposes:

2.1 Providing Services: To connect users seeking repairs with repair providers ("Fixrs") and facilitate communication between them.

2.2 Communication: To send you updates, newsletters, or respond to your inquiries.

2.3 Improving the Website: To analyze user behavior and improve the functionality and content of the Website.

3. Sharing Your Information

We may share your information in the following situations:

3.1 Fixrs: Your information may be shared with Fixrs to facilitate repairs.

3.2 Legal Compliance: We may disclose information when required by law or to protect our rights, privacy, safety, or property.

3.3 Analytics and Advertising Providers: With your consent (see 1.3–1.4), we share the information described there with Google (Google Analytics) and Meta (Meta Pixel and Conversions API), both based in the United States, so we can understand and measure use of the Website. Where this involves transferring your information outside the UK, we rely on those providers' standard contractual clause commitments (or equivalent safeguards) as the transfer mechanism.

4. Security

We take reasonable measures to protect your information, but no data transmission over the internet is completely secure.

5. Your Choices

You can opt-out of receiving marketing communications and update your personal information by contacting us.

6. Changes to This Policy

We may update this Privacy Policy periodically. Your continued use of the Website after any changes will constitute your acceptance of the revised policy.

For questions or concerns about this privacy policy, please contact us.